Refund policy

We hope you love the products we sell as much as we do, but if you are unhappy with your purchase for any reason, please email hello@mazycraftandprint.co.uk and we will do what we can to help resolve any issues.

Mazy Craft and Print offers a 30-day return policy, which means you have 30 days from the date you received your order to send it back to us for a refund. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Exceptions apply, please see below for details.

To start a return, please email hello@mazycraftandprint.co.uk and we will be in touch with full instructions. Please note, you are responsible for any delivery costs to return an item to us.

Damages and issues

Please check your order as soon as it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Personalised items are always non returnable unless they are faulty or damaged. We also do not process refunds or exchanges for items marked as sale or outlet (seconds). Delivery costs are not refundable and, if you return an item to us, the delivery cost will be deducted from the refund total.

Returns process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mazycraftandprint.co.uk